Frequently Asked Questions

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About Kiip

  • Kiip, powered by Findhelp, is a new tool to help organizations manage clients, referrals, and information. It also empowers individuals with control over their own data to better access services and care.

  • Kiip was acquired by Findhelp in June 2024. Together, the two organizations offer a powerful end-to-end approach to social care solutions that can help improve health equity to the more than 46 million people who have used Findhelp to locate vital resources. This acquisition marks a significant step forward in helping individuals seamlessly access critical benefits.

  • Organizations can sign up for Kiip and start using it right away. It's easy to learn and does not require customization. We offer monthly webinars to introduce teams to the new technology. We also provide printable resources for education and awareness to help your team and clients get the most out of Kiip. Contact support for more information.

  • HMIS (Homeless Management Information System) gathers and shares info among homeless service providers, but it doesn't let individuals access the stored documents. The Kiip two-sided system empowers and gives autonomy to the people we help, working alongside HMIS.

  • Kiip is a go-to hub for managing clients, referrals and information. Kiip is actively working on opportunities to increase interoperability with other systems. To inquire about a specific integration, contact support

  • The Kiip platform is offered at no cost to small organizations. Kiip does not sell data or exploit users to generate revenue. If an organization’s budget exceeds $1M annually, it is be to reach out to discuss the best pricing option. Kiip’s pricing tiers are designed to be affordable and accessible for all organizations.

  • The storage space for clients and organizations is unlimited.

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Getting started

  • Currently, only organizations that have received an invite to activate will be able to follow the self-serve model. It is possible that an organization will discover Kiip that has not been explicitly invited to the program. If you are trying to activate your organization but do not find the program, please contact support to have the program added to Kiip.

  • As organizations activate their Kiip accounts, they may notice some inaccuracies in the program information . Please be aware that programs activated through Kiip cannot currently update their information directly on our platform. During the activation flow, a program admin may click ‘No’ before activating if they do not recognize the program. They may also contact support after activating if they want to make a change.

  • Organization admins can add new team members directly to their programs on Kiip to help manage clients. If they have trouble doing this themselves, or if a team member needs to be added when an admin is unavailable, they can contact support

    1. Check your junk or promotions folder in your email for the invite.

    2. If it’s not there, ask the program supervisor to resend the invite. They can do this by going to ‘Overview’ > ‘Organization Settings’, finding the staff members name, and resending the invite.

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Working with Clients

  • Troubleshooting Steps:

    1. Double-check the email address to ensure that the invitation was sent to the correct person.

    2. Ask the client to check their spam or junk folder to see if the invite was mistakenly filtered there.

    3. Navigate to the client’s room by clicking on their name in the client directory. In the top right corner of the room, click on ‘Resend Invite’ to send the invitation again.

    4. If the issue persists after following these steps, please reach out to support for further assistance.Description text goes here

  • Kiip isn’t for everyone, but we hope that one day it will be. We’re working on adding other login options like text or voice. For now, if you can set them up with an email, they’ll only need it once. If they don’t have an email, you can still use Kiip as a client management system—just leave the email field blank when adding them.

  • Kiip offers a simple password reset option through email. If a client is the type of person who may not remember their email login, then we have a simple trick: When signing them up, write down their login and password and scan it into their room. That way the client’s information is always retrievable.

  • Think of Kiip like a safety deposit box in a bank. Kiip does not want to know what is in those boxes, merely provide the safe place for storage. This also allows Kiip to protect the privacy of our users. If we are asked by local law enforcement or any other authority to reveal the contents of someone’s Kiip, it would not be possible.

  • No, your clients will never need a credit card to set up an account, and they won't ever be charged to use Kiip, even if they stop receiving services from your organization. Kiip provides organizations with a better way to gather information from clients, and offers this service for no or reduced cost.

  • Kiip is tailor-made for the safe storage and sharing of documents. While you can upload and store documents in any of the other platforms, they are not specifically designed for collaboration and sharing with service providers.

  • Clients receive free, lifetime access to Kiip. After completing their account setup, they can log in to view and manage any documents uploaded on their behalf.

  • Referrals are built to support a variety of processes as Kiip recognizes that each organization is different.

    Kiip supports sending and receiving referrals through the platform

    It is not required to accept incoming referrals or have incoming referrals turned on to send referrals

    When a referral is accepted or denied, the Kiip platform will update the status of that referral to match

    New referrals can be viewed in the cllient directory, where they can easily be accepted or denied

    Accepting a referral will open a new client room in Kiip

    If a client is helped and marked as such, their referral status will be updated for the sender

    If a client is referred from annother system, they should be added to Kiip to help track progress and provide a centralized repository for all related documents

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Security & Privacy

  • No. Kiip does not sell or share data without consent. Kiip is built for keeping and sharing sensitive documents with tight data privacy standards to safeguard this info. Kiip charges organizations to use the software, keeping it free for individuals and ensuring their privacy is protected. For more information please visit privacy page

  • Yes. Kiip is operated as a HIPAA compliant platform. Kiip comes with a variety of safeguards to protect the PHI and ePHI of all of our users to ensure all data stored on Kiip is safe, secure, and only accessed by individuals who have permission. For more information please review our full privacy policy.

  • No. By policy and by design Kiip does not, and cannot, access the information of individual users of the system. If someone becomes aware of illegal or inappropriate content being stored or shared on Kiip we ask them to report that information to us so appropriate action may be taken. Kiip does not tolerate any illegal content on our platform.

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