Frequently Asked Questions

Got a question not covered here? Reach out at sales@kiipco.com or check out our help center for more details on getting started with Kiip. We're here to help!

Overview

  • Kiip is the first shared platform for social service providers and their clients. Our user-friendly features include document management, form filling, messaging, and referral tools. These tools simplify intakes, applications, and renewals for staff and the individuals they support.

  • HMIS gathers and shares info among homeless service providers, but it doesn't let individuals access the stored documents. Our two-sided system empowers and gives autonomy to the people we help, working alongside HMIS.

  • Kiip is your go-to hub for accurate client information, ensuring consistency across your tools. We're actively developing various integrations. If you're interested in a specific integration, let us know at sales@kiipco.com.

  • Absolutely! Just drop us a message at sales@kiipco.com, and we'll kick off the process for you. You can start by adding up to 25 clients, sharing documents and referring clients. If you want to use forms, you'll need to upgrade or run a pilot, but we'll guide you through that too. Let's get you started!

  • No, your clients will never need a credit card to set up an account, and they won't ever be charged to use Kiip, even if they stop receiving services from your organization. We provide organizations with a better way to gather information from clients, and we charge the organizations for that service.

  • Sign up for Kiip and start using it right away. It's easy to learn, and we offer staff training for everyone to get comfortable using a new technology. We provide printable resources to introduce and educate your teams and clients about Kiip's value and how to use it. Contact us at sales@kiipco.com to get started!

  • Nope. Kiip is built for keeping and sharing sensitive documents with tight data privacy standards to safeguard this info. We charge organizations to use the software, keeping it free for individuals and ensuring their privacy is protected. For more information please visit our security page.

  • Kiip is a web-based product built to work with browsers like Google Chrome, Firefox, and Safari’s built-in translate features. We offer educational materials in English and Spanish.

  • Kiip is fully HIPAA compliant. We have implemented a variety of safeguards to protect the PHI and ePHI of all of our users to ensure all data stored on Kiip is safe, secure, and only accessed by individuals who have permission. For more information please review our full privacy policy.